As we grow older, we eventually reach a point where we may be better off living in a community where there is care and support for our emotional, social, and physical needs rather than living alone. This is why many older adults decide to move into a retirement facility, to make the most of their golden years in comfort and peace. It is in your interest to identify a retirement facility that provides the greatest level of care possible for its residents.
Different centers provide various amenities, services, and senior living options. However, finding out that the care you anticipated for your loved one falls short of expectations or what was promised to you can be quite upsetting. If you are wondering how you’d be able to tell if a retirement facility is not up to par, here are some signs to look out for!
Physical or Emotional Changes
When you show up at the retirement facility to visit your parent, are there visible changes in the physical condition or behaviour? For example, are less energetic than usual? Maybe you notice them withdrawing from taking part in events hosted at the community? Perhaps, when you try to make conversation with them, they seem distant or irritable. These are all signs that something could be amiss at the community. If you observe signs of neglect, or abuse, you should raise it to the management team immediately.
There could be bruises or skin tears on your loved one’s body. While these signs are less overt, you should be aware of them and investigate if it is caused by mistreatment by a team member.
The Team Deflects Your Questions or Gives Unsatisfactory Answers
When your concerns are raised, does the team member seem avoidant or provide unsatisfactory explanations for your observations? If so, this is a warning sign that they are hiding something, and you’d be better off relocating your loved one to a new community.
Unanswered Phone Calls and Persistent Ringing
Poor customer service is often a hallmark of lousy service. If a member of the nursing staff is unable to answer the phone, you should be concerned.
How long will it take your loved one to receive attention after pressing the emergency call button? Take the time to independently verify this. See how long it takes for the personnel to respond by pushing the light. Is the delay occurring at particular times of the day? Is it during a meal or a shift change?
Raise your concerns with the highest level of management and observe their reaction. Remember that, as a paying customer, you should be entitled to such services.
Your Loved One Is Picky About Staff Members
Does your family member seem to prefer one employee over another? Realize that there may be a problem here. By right, none of the team members should make your parent feel uncomfortable or anxious. This is true even if your loved one has a cognitive ability impairment. Conduct a thorough investigation of the situation and alert the center’s administration if you observe these signs.
Our retirement community prides itself on providing high-quality, attentive care that will ensure that you or your loved one feels comfortable and safe. Schedule a tour of our vibrant community to see it for yourself!
